{"id":296,"date":"2023-05-24T13:05:51","date_gmt":"2023-05-24T13:05:51","guid":{"rendered":"https:\/\/www.engie-vianeo.com\/?page_id=296"},"modified":"2025-12-02T10:46:57","modified_gmt":"2025-12-02T10:46:57","slug":"help","status":"publish","type":"page","link":"https:\/\/evianeo.befikry.com\/en\/help\/","title":{"rendered":"Help"},"content":{"rendered":"\n\n<section class=\"hero_header_style_2 wp-block-engie-hero-header\"\n\t\t\tstyle=\"background:linear-gradient(#232D3580, #232D3580),url(https:\/\/www.engie-vianeo.com\/wp-content\/uploads\/2023\/06\/aide-contact.webp) center no-repeat; background-size:cover;\"\n\t\n>\n\t<div class=\"container\">\n\t\t<div class=\"hero-header-inner\">\t\n\t\t\t<div class=\"hero-header-content\">\n\t\t\t\t\t\t\t\t\t<h1 class=\"hero-header-title\"> Help<\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<\/section>\n\n<section class=\"section_titles_style_primary wp-block-engie-section-titles\">\n\t<div class=\"container\">\n\t\t<h2 class=\"section_titles_title sections_titles_border_title\">FAQ<\/h2 >\t\t\t<\/div>\n<\/section>\n\n\n<section class=\"section_titles_style_tertiary wp-block-engie-section-titles\">\n\t<div class=\"container\">\n\t\t<h2 class=\"section_titles_title \">Charging your vehicle with ENGIE Vianeo<\/h2 >\t\t\t<\/div>\n<\/section>\n\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>Where can I find ENGIE terminals?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>To locate ENGIE Vianeo terminals, consult our interactive <a href=\"https:\/\/www.engie-vianeo.com\/en\/ev-charging-stations\">charging station map<\/a>.<br><br><strong>Additional info<\/strong><br>By summer 2023, we will have installed 67 ultra-fast charging stations on motorway service stations throughout France! That\u2019s a total of 800 charging point installations throughout the country, in collaboration with motorway concession operators such as SANEF, APRR and VINCI. We\u2019re also rolling out ultra-fast charging stations in partnership with<a href=\"https:\/\/www.certasenergyretail.fr\/\"> Certas Energy Retail France<\/a>.<br>As part of the expansion of our network of stations, we are also planning to reinvest and deploy new charging terminals. <br>At the same time, we are installing 4,200 charging points on B&amp;B hotel car parks, as well as equipping INDIGO car parks. Moreover, we operate in several French cities, including Strasbourg, Epinal and Aix Marseille.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>How do I start charging my vehicle?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>To start charging your vehicle, select the connector and payment method:<br>&#8211; top-up card (RFID)<br>&#8211; bank card (CREDIT CARD)<br>&#8211; online (QR CODE) by scanning the QR code displayed on the terminal screen<br><br>There are various terminal models; some are equipped with a touch screen allowing you to select the connector<br>Once payment details are validated, you will be prompted to connect your vehicle, which will begin charging shortly after.<br>For motorway stations, refer to the instructions displayed on the side of the terminals.<br>Don\u2019t hesitate to contact our helpline on +33 (0)9 69 37 60 09 (cost of a local call). Our ENGIE Vianeo e-mobility experts are here to assist you!<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>How do I stop charging?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>To stop charging your vehicle, use your top-up card or bank card and stop the charging process via the terminal\u2019s screen.<br>If you paid online, stop the charging process via the tracking page on your phone.<br>Unlock your vehicle and disconnect the connector.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"desktop-xs_height tablet-xs_height mobile-xs_height wp-block-engie-block-blank-dividers\">\n\t\n<\/section>\n\n<section class=\"section_titles_style_tertiary wp-block-engie-section-titles\">\n\t<div class=\"container\">\n\t\t<h2 class=\"section_titles_title \">More information about charging with ENGIE Vianeo<\/h2 >\t\t\t<\/div>\n<\/section>\n\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>What payment methods are available to me?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>Depending on the terminal, three payment methods are available:<br>&#8211; top-up card (our terminals are compatible with most European top-up cards)<br>&#8211; bank card (Visa, Mastercard)<br>&#8211; online by scanning the QR code displayed on the terminal screen<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>Which top-up cards are compatible?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>Our terminals are compatible with most European top-up cards, including the Chargemap Pass, Shell Recharge card, Plugsurfing, Eneco emobility and TotalEnergies.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>Which bank cards are accepted?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>Visa and Mastercard are accepted. You can also make a Mobile payment if you have set up this service for your bank card. A pre-authorization of \u20ac50 is requested, this amount is reserved on your account and released after the charge according to your bank\u2019s deadlines: only the amount consumed will be debited.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>How much will it cost to charge my vehicle?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>Download the ENGIE Vianeo mobile application to find out the rates at each of our stations in real time! You can also find these informations <a href=\"https:\/\/www.engie-vianeo.com\/en\/ev-charging-stations\/\">on our Station Map<\/a>.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>What types of chargers are available?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>All of them! <br>Each of our motorway stations are equipped with charging terminals offering a maximum power of 300 kW, including two CCS charging points. In addition, every station will include one terminal equipped with CHAdeMO and T2 sockets. Our goal is to offer all available charging options to electric vehicle drivers!<br>Consult your manufacturer documents to identify your vehicle\u2019s connector type (CCS, CHAdeMO or Type 2).<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>Do I need to have my own cable to charge my vehicle?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>ENGIE Vianeo fast-charging terminals equipped with CCS or CHAdeMO connectors have cables. You do not need your own cable for this type of terminal.<br>However, you will need your own cable to charge at an AC charging point with a Type 2 connector.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>How long will it take to charge my vehicle?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>Charging time will depend on the terminal\u2019s type and power output. For our ultra-fast charging terminals (between 150 and 300kW), charging generally takes 20 to 30 minutes!<br>Charging time also depends on a number of factors, e.g. vehicle power, battery capacity and condition, cable quality, ambient temperature and desired charging rate. Your vehicle automatically adjusts the charging power according to the specific charging curve, which can be found on the manufacturer\u2019s website. Note that when charging your battery above 80%, charging speeds are significantly reduced as opposed to when charging between 10% and 80%.<br><br><strong>Additional info<\/strong><br>If two vehicles are simultaneously connected to a single terminal, charging power is shared two ways, which may affect your vehicle\u2019s charging time.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>At what power will I be able to charge my vehicle?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>Charging power will depend on your vehicle. All electric vehicle models can charge at 300kW terminals, which offer the maximum power supply. Your vehicle will automatically adjust the power supply according to its charging curve, which is specific to each vehicle model.<br><br><strong>Additional info<br><\/strong>The supplied power may vary depending on several factors :<br>if several vehicles are charging on a single terminal, the power will be shared between the vehicles,<br>the power received by a vehicle significantly drops when charging a battery above 80%,<br>battery temperature also has an impact on the power received: decreased power at low temperatures.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>Is the energy used 100% green?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>The energy supplied by ENGIE Vianeo charging terminals is 100% carbon-free! It is produced from renewable energy sources: hydroelectric, wind, solar, etc. We ensure traceability on the renewable electricity thanks to a certificate attesting to its origin.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>Do I have to charge my battery to 100%?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>It depends on your needs. You should note that charging speeds are significantly reduced when charging your battery above 80%.<br>During the first stages of charging, charging speeds are generally faster as the battery can take in more energy. This means that the battery can quickly charge the fist few percentages. However, as the battery approaches its maximum charge capacity, charging speed gradually decreases.<br>Specifically, there is generally a drop in charging speed when the battery reaches 70%, and more so at 80%. This drop helps protect the battery from overheating and damage by limiting the charging power when it is almost full.<br>This charging curve may vary from one electric vehicle model to another.<br>Moreover, charging to 80% helps reduce wait times at terminals for all drivers during busy periods.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"desktop-xs_height tablet-xs_height mobile-xs_height wp-block-engie-block-blank-dividers\">\n\t\n<\/section>\n\n<section class=\"section_titles_style_tertiary wp-block-engie-section-titles\">\n\t<div class=\"container\">\n\t\t<h2 class=\"section_titles_title \">Tips<\/h2 >\t\t\t<\/div>\n<\/section>\n\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>Should you leave your vehicle connected to the terminal in winter?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>This is not necessary. In cold weather, simply connect your vehicle before starting it up and immediately turn on the heating to conserve the battery\u2019s charge.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>Does an electric vehicle lose energy when not running?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>Yes. <br>The battery loses energy. It also uses this energy to maintain a certain temperature. Therefore, you have to charge it once in a while \u2013 even in winter.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>How does eco-driving apply to electric vehicles?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>Thanks to eco-driving, you can reduce your vehicle\u2019s energy consumption by 20% to 40%, which represents an additional distance of 20% to 40%!<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>Do heat waves have an impact on range?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p><strong>What is the optimum operating temperature for an electric vehicle?<\/strong><br>Between 0 \u00b0C and 40 \u00b0C for lithium-ion batteries. Extreme cold and heat have a significant impact, causing a 10% to 30% drop in range according to models.<br><br><strong>How to use the AC without significantly reducing your vehicle\u2019s range?<\/strong><br>Turn on the AC via a mobile app while the vehicle is connected to a terminal; this feature is available on many electric vehicle models.<br><br><strong>How to charge your vehicle during a heat wave?<\/strong><br>It\u2019s best to charge at night or early in the morning, i.e. when it\u2019s less hot. During the day, you can use covered stations or underground car parks; several mobile apps are available to help you locate them.<br><br><strong>How should you drive in order to optimise your vehicle\u2019s range during high temperatures?<\/strong><br>Smooth and continuous driving reduces the risk of overheating the battery. Turning on the AC while charging allows to reduce consumption during your journey.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"desktop-xs_height tablet-xs_height mobile-xs_height wp-block-engie-block-blank-dividers\">\n\t\n<\/section>\n\n<section class=\"section_titles_style_tertiary wp-block-engie-section-titles\">\n\t<div class=\"container\">\n\t\t<h2 class=\"section_titles_title \">Partners<\/h2 >\t\t\t<\/div>\n<\/section>\n\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>What phases of the charging station project do you oversee?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>All of them: design (a needs and site analysis, definition of a suitable solution), installation (administrative procedures, site supervision, commissioning), operation, customer service and maintenance!<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>Who finances the station\u2019s deployment and operation?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>We take care of creating a charging terminal network without any investment on your part. We put together the subsidy applications (Advenir, Ademe, European subsidies, etc.), oversee the station\u2019s construction and the installation of terminals, and maintain responsibility over all operational services.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>What are the advantages for you?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>Installing a station is a good way to increase your property value while playing your part in the transition towards carbon-free mobility: this option allows you to generate additional revenue and traffic on your site. Finally, you benefit from a discount on terminals for your own use and receive a concession fee.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n\n<p id=\"form-contact-anchor\"><\/p>\n\n\n<section class=\"desktop-xl_height tablet-s_height mobile-s_height wp-block-engie-block-blank-dividers has-background has-primary-background-color\">\n\t\n<\/section>\n\n<section class=\"nb-columns-2 wp-block-engie-cta-wide-creative\">\n\n\t<div class=\"container\">\n\t\t<div class=\"block-cta-wide-left\">\n\t\t\t\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-engie-cta-wide\">\n\t<div class=\"block-cta-content\">\n\t\t<div class=\"block-cta-title block-cta-wide-title\">\n\t\t\t<div class=\"title-round-icon\">\n\t\t\t\t<div class=\"title-icon whiteonly roundicons icon-size-s\"><img decoding=\"async\" src=\"\/wp-content\/plugins\/engie-blocks\/assets\/roundicons\/call.svg\" \/><\/div>\t\t\t\t<h2 class=\"title-cta-wide\">Need help with charging?<\/h2>\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"block-cta-wide-desc\">\n\n<p style=\"margin-bottom:var(--wp--preset--spacing--30)\">This number is dedicated to electric vehicle drivers facing difficulties at a charging station. For any other inquiries, please contact us using the contact form above.<\/p>\n\n\n\n<p>For a charging station in France:<\/p>\n\n\n<p class=\"wp-block-engie-block-link\">\n\n\t<a href=\"tel:+33 9 69 37 60 09\" class=\"nj-link nj-link-icon nj-link-icon--before\">\n    <span aria-hidden=\"true\" class=\"material-icons\">smartphone<\/span>    +33 9 69 37 60 09\t\t  <\/a>\n\n<\/p>\n\n\n\n<p style=\"margin-bottom:var(--wp--preset--spacing--30)\">(price of a local call) 24\/7<\/p>\n\n\n\n<p>For a charging station in Belgium:<\/p>\n\n\n<p class=\"wp-block-engie-block-link\">\n\n\t<a href=\"tel:+32 800 12 599\" class=\"nj-link nj-link-icon nj-link-icon--before\">\n    <span aria-hidden=\"true\" class=\"material-icons\">smartphone<\/span>    +32 800 12 599\t\t  <\/a>\n\n<\/p>\n\n\n\n<p>(price of a local call) 24\/7<\/p>\n\n<\/div>\t\t\n\t\t<ul class=\"block-cta-buttons-list block-cta-wide-buttons-list\">\t\n\t\t\t\n\t\t\t\t\t<\/ul>\n\t<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-engie-cta-wide\">\n\t<div class=\"block-cta-content\">\n\t\t<div class=\"block-cta-title block-cta-wide-title\">\n\t\t\t<div class=\"title-round-icon\">\n\t\t\t\t<div class=\"title-icon whiteonly roundicons icon-size-s\"><img decoding=\"async\" src=\"\/wp-content\/plugins\/engie-blocks\/assets\/roundicons\/enveloppe.svg\" \/><\/div>\t\t\t\t<h2 class=\"title-cta-wide\">Send us a mail<\/h2>\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"block-cta-wide-desc\">\n\n<p>ENGIE Mobilit\u00e9s Electriques \u2013 Service clients<br>Tour T1<br>Place Samuel de Champlain<br>92400 COURBEVOIE<\/p>\n\n<\/div>\t\t\n\t\t<ul class=\"block-cta-buttons-list block-cta-wide-buttons-list\">\t\n\t\t\t\n\t\t\t\t\t<\/ul>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"block-cta-wide-right\">\n\t\t<div \n\t\t\tclass=\"block-cta-wide-right-inner\" \n\t\t\t\t\t\t\tstyle=\"background:url(https:\/\/www.engie-vianeo.com\/wp-content\/uploads\/2023\/06\/customare-care.webp) right no-repeat; background-size:contain; height:auto; min-height:100%;\" \n\t\t\t\t\t>\n\t\t<\/div>\n\t<\/div>\n\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-296","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help<\/title>\n<meta name=\"description\" content=\"A question or a request about ENGIE Vianeo electric mobility services ? 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